Returns & refunds

Finding the right fit is part of building a useful wardrobe. You may request a return within 30 days of delivery.

Return condition

Items must be unused, with their original packaging. Please keep any tags and included pieces with the item. Trying on clothing to assess fit is fine; wearing it out, washing it or altering it does not meet the unused condition. For a set, return all included pieces together.

Start a return

Email [email protected], use our contact form, or call 1-818-266-4596. Give us your order number, the item and the reason for return. For an incorrect, defective or transit-damaged item, include photographs when possible. You may contact us first for guidance before sending your return.

Where to send it

Send returns to:

Urban Stitch LLC — Returns
3220 ADELINE ST
OAKLAND, CA 94608

Include your order number and contact email inside the package. Use protective packaging and keep your tracking receipt so the return can be located.

Who pays return shipping?

We cover return shipping for quality problems, an incorrect item or damage in transit. Contact us before paying to send back one of these items so we can arrange the return shipping. For other reasons, including a change of mind, color preference or fit, you pay the return shipping cost.

Inspection and refund timing

We inspect returns within 3–5 business days after receipt. Once the return is approved, we initiate the refund to the original payment method and notify you by email. The time for the credit to appear depends on your bank or payment provider.

For eligible preference or fit returns, the refund covers the returned merchandise; the original standard delivery charge, if paid, is not refundable. If we sent the wrong item, the item was defective or it was damaged in transit, we also refund the associated original standard shipping charge. We do not charge a restocking fee.

Exchanges and cancellations

Contact us if you need a different size or color. We will explain the available return and replacement options for your item. To cancel or change an order, contact us as soon as you can. Once preparation or dispatch is underway, we may need to handle it as a return instead.

Customer care: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. This policy does not limit any rights that apply under law.