A few useful answers
How should I choose my size?
Compare the garment measurements on the product page with a similar piece you already wear. Size letters and numbers are the original labels for that style; they are not a universal U.S. size conversion. Contact us if a measurement needs clarification.
Are the measurements for my body or the garment?
Our size tables identify garment measurements. These are approximate and should be compared with a garment laid flat, rather than treated as a body-size chart. Where a width is measured flat, we label it as a flat width.
Does every matching set include all the pictured pieces?
The included pieces are listed on the individual product page. Styling accessories and other clothing in photographs are not included unless expressly listed. Our three-piece knit set includes a camisole, cardigan and pants.
How do I care for my clothing?
Follow the sewn-in care label. We include specific instructions only when they are supported by the item’s product information. Do not assume that every knit or wool piece can be machine washed.
Where do you ship?
We deliver only to the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, international or military postal addresses.
How long will my order take?
Processing takes 1–3 business days, followed by 2–7 days in transit. These are separate stages. See the Shipping Policy for tracking details and how to contact us about delays.
What does shipping cost?
Standard shipping is $6.99 for orders under $59. Orders of $59 or more after discounts receive free standard shipping. Taxes, if applicable, are separate.
How do returns work?
Request a return within 30 days of delivery. Items must be unused with original packaging. Returns go to Urban Stitch LLC, 3220 ADELINE ST, OAKLAND, CA 94608. You can contact us first for instructions. We cover return shipping for quality issues, an incorrect item or transit damage; you pay for other reasons.
When will my refund appear?
We inspect your return within 3–5 business days after receipt and initiate the refund once approved. Your bank or payment provider determines when the credit appears. See the Refund Policy for details.
How can I reach customer care?
Email [email protected], call 1-818-266-4596 or use our Contact page. Our hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.